THERE ARE NO SURPRISE CHARGES
At Peru Alive, we are very ethical and extremely responsible for the commitments that we assume for our services, we strictly respect the contract agreements, and the reservation agreements, where we make the price very clear, “which is what includes and what is not included in the service", you will never have surprises with us on this topic.
When you choose a service, look carefully at "What is included and what is not included".
WE ARE IN CONSTANT EFFORT TO PROVIDE BETTER SERVICE, WITH A PROFESSIONAL STAFF WITH WIDE EXPERIENCE and EXCLUSIVE ITINERARIES:
Peru Alive is always in a constant effort to do things in a unique and better way, it is directed by a staff made up of professionals in the field of tourism with extensive expertise,
Our Guides are professionals who have an optimal knowledge of the language in English, Spanish, and Quechua, with academic and pragmatic training, optimally and permanently trained, with knowledge in handling unforeseen and emergency situations, They are from the area, they have a broad domain and knowledge of the spaces where we carry out our activities, which allows us to interact and function with ease in carrying out our services, which also includes a better reaction to any emergency situation.
Our cooks are duly trained in food preparation, as well as in the care they must take with supplies for healthy and hygienic service. If you have a special or very personal dietary requirement, we will provide it to you! Taking care of the nutritional and healthy aspects... there is always good food for everyone.---
We design different activities, routes, and itineraries to provide variety, exclusivity, and quality. On some Trek routes we have personalized camps, thanks to the reciprocal support of Peru Alive and the local communities.
AT PERU ALIVE YOUR SAFETY IS OUR Nº1 ATTENTION, & WE TAKE CARE OF OUR STAFF
All human activity demands a certain degree of risk, when doing a simple walk there may be a risk, (For example, the risk of slipping); our staff is in permanent training and in permanent monitoring of possible risks, to come and respond in situations of this nature, which includes adequate handling and provision of first aid supplies, seeking prompt attention and adequate treatment (on the route we have the possibility of communication by means of radios, and/or telephones).
In the Treks and on every occasion where we have the opportunity to provide food, we provide the best possible quality, healthy and fresh, we are always expecting to provide ourselves with natural, ecological, and fresh supplies and products.
WE ARE HAPPY PEOPLE, WORKING TO HAVE YOU HAPPY, 100% CUSQUEÑOS
We serve with a lot of passion, and we feel love in every action we carry out, always for the enjoyment and satisfaction of our travelers, for us, all work carried out for this service is a pleasure for the greater pleasure of our visitors.
We provide our staff with correct and ethical treatment, Peru Alive makes every effort to provide a better salary and punctual payment, we provide incentives, and we are the only company that pays in advance (when circumstances require it).
The managers and almost all of our staff are local, which allows us to contribute financially to our local community. The resources that we obtain as compensation for our services stay here, through salaries, the taxes we pay, the acquisition of local products for this service, through the social support programs that we provide.
When you come with Peru Alive you automatically become part of this family, where you will have ethical, empathetic treatment, with equity and fraternity, in a healthy work environment.
...We are happy people, working to have you happy … !
SATISFACTION GUARANTEE, PERSONALIZED ATTENTION, with SUPERVISION, AND PERMANENT EVALUATION
Peru Alive makes every possible effort to provide you with a service to your complete satisfaction, with strict consistency and responsibility with what we offer and what we provide as a service itself; We are in constant search of doing things with different details, which makes Peru Alive different, we have a variety of tourist offers, meeting the possible demands of the traveler, also taking into account other factors such as security, their physical possibilities, the weather, the season, the accessibility, etc.
If for any reason concerning our responsibility we do not meet your expectations, Peru Alive will refund your money; being the only company that offers you this possibility; because our actions as a company are guided by the philosophical principle of "Ainy", which is closely related to the universal principle of action and reaction; principles that oblige us to conduct ourselves ethically and correctly in all actions as a person and as a company.
.In Peru Alive we have a policy of permanent supervision and self-evaluation of our services, (logistics, Staff, supplies), in search of permanent improvement in quality.
OUR LOGISTICS, WITH TENTS AND EXCLUSIVE BATHROOMS
On some routes, there are latrines that serve as bathrooms, but sometimes these are not adequate enough. On other routes, these latrines do not exist.
In Peru Alive we bring our own bathroom tents, functional and hygienic, in all places where it is allowed to put them, we put them, especially for lunch hours, and in the places where we camp. (In some places it is not allowed to put up these tents and you will have to use what exists), but the Peru Alive Staff will do something nice about this matter.
We are constantly improving and renewing our implements and camping logistics, to guarantee an adequate and optimal service to our travelers; Before each trip, the equipment goes through a functionality review, and after each trip, they are checked for their respective maintenance, or renewal, as appropriate
WE ARE LOVERS AND RESPECTFUL OF NATURE. WE HELP WITH SOCIAL AND ECOLOGICAL PROJECTS:
As far as possible we avoid leaving negative footprints everywhere we go when carrying out our activities, we handle waste responsibly, we participate in cleaning and awareness campaigns on proper waste management, and at all times we act with great respect for our big house the planet earth, (our mother, the Pacha Mama). For this purpose we inform, educate, and make our Staff aware permanently.
Peru Alive, participates in social and ecological projects, in the firm commitment to cooperate in the communal social welfare and in the care and protection of the environment in the different communities of the places where our porters come from.
PERU ALIVE, WE ARE THE FULFILLMENT OF A COMMUNITY PROJECT, A FAMILY, A LIVING SCHOOL
The founder, from a very young age, was committed to the affairs of the community where he was born, where the main activity was family farming, its members are mostly illiterate, and most of them have the only Quechua language.
Wilbert Yucra was trained (with a lot of effort) professionally in tourism, he worked for different tourist companies, as a Guide, and as Tour Leader, for more than 15 years. In an effort to cooperate with his native community, he decided to prepare a tourism project. This is how Peru Alive was founded, by the Yucra family, plus other members of the community (cook porters). Today we continue the mission through Peru Alive, cooperating with our families from the native community, revaluing and contributing to the dissemination of our culture (material and immaterial) of the native and traditional Andean Amazonian world, in its various expressions, learning, teaching, and helping.
We cooperate with our fellow citizens from here, guardians and natural heirs of material and immaterial culture (goods and tourist attractions); with a serious project of an entire generation, today called Peru Alive; where the top executive and the last operator we are a great spiritual fraternal brotherhood, sharing and helping each other, always taking care of our big house, Pachamama and her children, our peers and those who live in it.
Our Staff has health insurance. When someone from the Peru Alive family suffers an unexpected situation of considerable affectation, which harms him/her, or her family, Peru Alive is there, committed to actions for the respective assistance.
At Peru Alive, we learn permanently, through workshops, group talk activities, and other similar ones; We always operate under the principle of the great philosophy of “Ainy”.
THE "PORTER" WHO IS HE? HOW MUCH DO THEY GET?, WHAT DO THEY EAT?
It is a question that many visitors ask themselves or ask us... sometimes they make conjectures and believe that they are slaves.
They are our brothers and sometimes our sisters, members of our community, and others from neighboring communities, whose main activity is family farming, and they work with Peru Alive, alternating with family farming. Wilbert, who runs Peru Alive, started in this industry as a "Porter".
They are an essential part of the Peru Alive Staff, they are the people who transport the logistics for the Treks (all the food, the camping equipment, the travelers' belongings, etc.); Our porters carry a maximum of 15 kilos of company luggage (plus 5 kilos, which are their personal belongings), in total, they carry a maximum of 20 kilograms of weight.
In Peru Alive, the porters eat the food that our tourists eat, but we add other components and ingredients; Due to the type of work that is carried out, certain variations in the food diet are required, but there is always adequate and sufficient food for us.