The cancellation by the client must be done in writing, the deposits paid for the reservation will be returned, less the amount of sixty dollars or its equivalent of two hundred soles ($60.00 USA-S/ 200.00), which is considered a cancellation fee; this when the cancellation is made at least before ninety days from the start date of the service; In the event that the cancellation is made at least before 31 days from the start date of the service, all cancellation charges from Peru Alive’s third-party providers will be added to this cancellation fee; In the event that the cancellation is before 30 days or less to the start date of the service, the cancellation charge will be 100/100 of the cost paid for the reservation, for which we reserve the right not to make a refund of money  paid for reservation; In Peru Alive this policy is applied, because once we have the traveler's reservation, we make the prepayments for the Tickets, the same to our third-party providers, all this with the purpose of guaranteeing a timely and quality service.

The cost of this service is for a complete package, for which there is no possibility of reimbursement for any service not used by the client, (for example, for the hotel not used, for the food not consumed, for not completing the service, etc.). Except for those who for some reason Peru Alive has not been able to provide it.